Algemene voorwaarden

About us

This online store is operated from Van Mourik Broekmanstraat, 1065 ER Amsterdam, the Netherlands. Contact: conceptiv.team@gmail.com.

Orders

Your order is a contract between you and us once we confirm it by email. We may cancel an order if a product is unavailable or a price was clearly wrong; in that case we refund you in full.

Prices and payment

All prices are in euros and include VAT. Shipping costs are shown at checkout before you pay. Payments are processed securely by Shopify and its payment partners.

Delivery

Delivery times and countries are described in our shipping policy.

Right of withdrawal and guarantee

You have a 14-day right of withdrawal and a 2-year legal guarantee, as described in our refund policy.

Product use

Please read the safety information on the product page. Our products are not toys and are not intended to treat or prevent any medical condition.

Complaints

Email us with any complaint and we will reply within 5 business days. If we can't resolve it together, you can use the dispute resolution options available in your country.

Applicable law

Dutch law applies. This does not take away the protection you have under the mandatory consumer laws of the country where you live.